St. Louis Bar and Grill
is Ranked #1 of 8 Restaurants in Scarborough City Centre Toronto.
Some say it is excellent.
The Latest Review: ★
Sent on the 30th of April, 2018
So... my uncle died in the same month as my birthday and personally I didnt feel like celebrating. However my family and friends encouraged me to keep my head up and fill my birthday with love. I decided to keep it lively and have my birthday dinner at St.Louis. We settled in and ordered our food. Once the food was brought to our table, my cousin wasnt happy with her order. She didnt make a fuss but she did let the waitress know that there was a hair in her food and if she can have a fresh plate. When the waitress brought it to the owner, he had the audacity to stomp over, take the chicken wing from out my cousins plate and stick it 2 inches from her face in front of everyone and tell her she was in correct and that wasnt a hair. Now I am no expert but I have worked in customer service for all the jobs I have had and the professionalism wasnt even present. You would think he would apologize and just get her a fresh plate however tried to tell her she was wrong. He proceeds to drop the wing and walk away back to the waitress. I was physically sick. I got up and spoke to him in a corner and he really tried to justify that what he did was correct. No it was disrespectful, rude, appalling and embarrassing. I tried to reverse the situation just to see if he would like it if someone did the same thing to him, he said I would understand but im trying to show her the hair is not from one of us it must be off her jacket. The hair looked nothing like the fur from her coat. Even if the hair did not belong to anybody, why would you find it out to stick food in the customers face like that and tell them their wrong, its completely uncalled for and I am extremely disgusted. So no I will not ever be stepping foot back into that st.louis EVER AGAIN!
Rank #1 of 8